Job Overview:

This position involves handling customer inquiries across multiple channels and driving sales through upselling while ensuring customer satisfaction.

Key Responsibilities:

- Address customer inquiries on phone, WhatsApp, and social media.

- Process and confirm product orders.

- Resolve customer complaints promptly.

- Identify and promote trending products.

- Upsell and cross-sell during interactions.

- Monitor and manage social media comments.

- Collaborate with sales and warehouse teams for order fulfillment.

Requirements:

- 1–3 years of customer service experience, preferably in e-commerce or retail.

- Strong social media management skills (Instagram-focused).

- Sales-oriented mindset with excellent communication skills.

- Experience with CRM tools.

- Ability to multitask in a dynamic environment.