Description
ABOUT US
At Agile People and Payroll LLC, we value diversity and inclusiveness as strengths that make our teams successful, and we are passionate about helping our employees reach their full potential. As an Outbound Call Center Representative we want you to feel that your employment with us will be meaningful, mutually beneficial, and enjoyable.
Position Summary
We are seeking a Healthcare Outbound Call Center Representative to join our team and engage with potential patients, insurance clients, or healthcare providers. This role involves making outbound calls to educate individuals about healthcare services, schedule appointments, verify insurance eligibility, and generate leads for medical programs. A strong understanding of healthcare terminology and HIPAA compliance is essential.
Requirements
KEY RESPONSIBILITIES
Patient & Provider Outreach
What We Offer
Paid training on healthcare compliance, insurance verification, and patient engagement.
Comprehensive benefits package (medical, dental, vision, life, 401(k), PTO, etc.
A supportive, teamwork-oriented environment that values continuous improvement and innovation.
Commission incentives for scheduling appointments or enrolling patients.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an âat willâ relationship.
Agility Insurance Services LLC provides equal employment opportunities to all applicants, without regard to unlawful considerations of or discrimination against race, religion, creed, color, nationality, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, marital status, or any other classification prohibited by applicable local, state, or federal laws. Agility Insurance Services LLC may obtain a âconsumer reportâ about you from a consumer reporting agency for employment purposes. A âconsumer reportâ is a background screening report that may contain information regarding your criminal history, driving history, and information about you.
ABOUT US
At Agile People and Payroll LLC, we value diversity and inclusiveness as strengths that make our teams successful, and we are passionate about helping our employees reach their full potential. As an Outbound Call Center Representative we want you to feel that your employment with us will be meaningful, mutually beneficial, and enjoyable.
Position Summary
We are seeking a Healthcare Outbound Call Center Representative to join our team and engage with potential patients, insurance clients, or healthcare providers. This role involves making outbound calls to educate individuals about healthcare services, schedule appointments, verify insurance eligibility, and generate leads for medical programs. A strong understanding of healthcare terminology and HIPAA compliance is essential.
Requirements
KEY RESPONSIBILITIES
Patient & Provider Outreach
- Make outbound calls to potential patients, healthcare providers, or insurance customers to promote healthcare services.
- Educate prospects on available healthcare plans, treatment options, wellness programs, or medical procedures.
- Schedule patient appointments, follow-up visits, or telehealth consultations.
- Conduct insurance verification and gather necessary patient information.
- Maintain a professional, empathetic tone while handling patient inquiries and concerns.
- Ensure all interactions are compliant with HIPAA regulations and company policies.
- Provide accurate information about medical services, coverage options, and eligibility.
- Escalate complex patient concerns to healthcare professionals when necessary.
- Accurately document call outcomes in the electronic health record (EHR) or CRM system.
- Update patient records and ensure compliance with documentation standards.
- Track outreach performance and report metrics to supervisor/team lead.
- Experience: 2+ years in healthcare telemarketing, patient outreach, or a call center environment-Required
- Communication: Strong active listening and persuasive speaking skills. Required
- Healthcare Knowledge: Understanding medical terminology, insurance processes, and patient engagement. Required
- Compliance Awareness: Familiarity with HIPAA regulations and patient confidentiality. Required
- Technical Skills: Experience with EHR systems, CRM software, and call center technology. Required
- Sales & Customer Service: Ability to overcome objections, educate patients, and drive conversions.
- Experience in health insurance, Medicare/Medicaid enrollment, medical billing, or patient scheduling.
- Bilingual proficiency (Spanish preferred).
- Background in medical device sales, pharmaceutical telemarketing, or healthcare lead generation.
What We Offer
Paid training on healthcare compliance, insurance verification, and patient engagement.
Comprehensive benefits package (medical, dental, vision, life, 401(k), PTO, etc.
A supportive, teamwork-oriented environment that values continuous improvement and innovation.
Commission incentives for scheduling appointments or enrolling patients.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an âat willâ relationship.
Agility Insurance Services LLC provides equal employment opportunities to all applicants, without regard to unlawful considerations of or discrimination against race, religion, creed, color, nationality, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, marital status, or any other classification prohibited by applicable local, state, or federal laws. Agility Insurance Services LLC may obtain a âconsumer reportâ about you from a consumer reporting agency for employment purposes. A âconsumer reportâ is a background screening report that may contain information regarding your criminal history, driving history, and information about you.