Arabic Customer Service Agent.. Ref 1241798924

Job Title: Customer Service Specialist

Job Summary:

Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you!

Key Responsibilities:

• Professionally handle customer inquiries and complaints via phone and social media.
• Respond to comments, messages, and reviews on social media platforms.
• Process and resolve customer complaints related to product sales in a timely and efficient manner.
• Follow up on complex customer cases when needed to ensure complete resolution.
• Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
• Track and follow up on customer orders, ensuring timely and accurate delivery.
• Ensure a smooth and satisfying customer journey from start to finish.
• Maintain punctuality and respect work schedules and deadlines.
• Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
  
  
  

Required Values and Skills:

• Strong sense of leadership and responsibility
• Willingness to learn and grow
• High level of dedication and commitment to work
• Exceptional attention to detail
• Passion for challenges and achieving results
• Excellent communication and problem-solving skills
• Ability to remain calm and professional under pressure
  
  
  

Location: Maadi, Cairo

Working Hours: 9:00 AM to 5:00 PM