Spare Parts Consultant - Automotive Ref 2173478824

Job Purpose

The role holder is responsible for achieving sales objectives and building long-term relationships with customers, ensuring high customer satisfaction and loyalty.

Core Responsibilities

• Handling of existing customers and development of new customers.
• Achieving set budget in terms of Sales revenue and GP.
• Maintains a high level of quality interaction with customers to develop and maintain good relationships with customers and develop new customers.
• Sell Parts and upselling accessories to customers.
• Promote parts awareness campaign, monthly offers, product groups and specification changes are cascaded to all parts sales staff.
• Follows up with a call, as the basis of building a long-term relationship with customers.
• Ensures accurate customer information, updates/records all the necessary information in Autoline.
• Prepares all required documentation as per AS-DOS standards.
• Actively maintains product knowledge, and competitive product knowledge.
• Tracks lost sales and pursues uncompleted sales to close sales to the required KPI conversion rates.
• Ensures 5S implementation.
• Maintains harmonious relationship among staffs and strive to work towards the attainment of the department’s objectives.
• Reports to/consult immediate supervisor or Parts Manager for any untoward incident or problem that further need a managerial decision.
• Ensures that the prevailing policies and procedures of the company are followed.
• Ensures that conduct, attitude, attendance and appearance reflect the high standard demanded by the company.
• Undertakes additional responsibility as required.

To be considered for this role, you must have:

• 3 to 5 years in parts sales role
• Bachelor's Degree in Engineering or Business Administration
• Strong background and knowledge in parts
• Proven ability to work under pressure and to accomplish demanding targets
• Able to manage complex human relationships and culturally sensitive.
• Strong understanding of the local and regional market.
• MS Office skills
• Fluency in Arabic is advantage