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Service Desk Analyst I Ref 6917848824
Associate1055 broadway, kansas city, missouri 64105, us, Missouri, United States
7 months ago
About the Job
Job Summary
Service Desk Technician with strong interpersonal and technical skills to operate in an enterprise. The candidate will be part of 1st level technical support. Provide service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Key Responsibilities
Service Desk Technician with strong interpersonal and technical skills to operate in an enterprise. The candidate will be part of 1st level technical support. Provide service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Key Responsibilities
- Day to day SLA Management for both voice and ticket metrics
- Regular connects with team members, shift leads, and team leads.
- Must drive on time deliverables of key operational reports and requirements.
- Regular connects and support enablement to ensure productivity of team members.
- Must drive knowledge management, quality and RDS teams.
- Should be able to work under tight deadlines.
- Practical work experience in Service Desk/ Tech Support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite.
- Intermediate knowledge of T/S Small Forms (iOS, Android, Windows).
- Experience of working within a busy Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Experience in customer service and support best practices
- Intermediate knowledge of popular operating systems, software applications, and remote connection systems
- Basic knowledge of office automation products and computer peripherals, like printers and scanners
- Basic networking and VPN knowledge
- Demonstrated capability to learn and adapt to new situations and requirements in a dynamic environment
- Excellent verbal, written, and interpersonal communication skills, including the ability to communicate effectively and build consensus with teams across organizational lines, including business leaders/managers, administrators, and operators.
- Experience with IT ticketing tools and incident management systems
- Required to sit for long periods of time with limited physical exertion, while using standard office equipment in typical office environment.
- Ability to use near and distant vision to focus on computer screen for majority of the workday
- Ability to bend, lift, twist, pull and push boxes and packages to perform duties related to handling and setup of computer hardware, servers, etc.
- Technical or vocational education
- Junior college/two-year training
- Four-year college education in: Computer Science, MIS, Operations Research, Math, or related experience
- This position will sit onsite in Kansas City, MO. Please only apply if you're local to Kansas City or willing to relocate.
Location :1055 broadway, kansas city, missouri 64105, us, Missouri, United States, 64105
About the Company
Overview
We are the market leader in premium financing with unmatched experience, leveraging more than 45 years of industry knowledge to bring you cutting-edge solutions, powerful tools, and the Legendary Service* you need to transform your business. Simply put, we care about you…and we mean it.
As a privately held corporation, we are in a unique position to maintain an unbridled commitment to our clients. With your needs top of mind, we can keep our collective finger on the pulse of market changes to act swiftly and decisively, adapting to the ever-growing industry landscape.
We’re passionate about what we do and are honored to have earned your trust in delivering exceptional solutions to accommodate your business needs.
IPFS is your one-stop source for premium financing, paired with easy-to-use, time-saving solutions for insureds, such as:
Flexible online payment options
Secure eSignature and document delivery
Cancellation avoidance tools
Custom-branded products and services
We create competitive advantages for you so that you can offer your customers improved cash flow and a streamlined payment process – all in One Platform.
*Legendary Service is a registered trademark of Blanchard Training and Development, Inc.
Skills
Sample collection & preparationMicroscopy & staining techniquesClinical chemistry analysisHematology testingMicrobiology culture & identificationMolecular biology (PCR & DNA/RNA extraction)Immunology & serology (ELISArapid tests)Histopathology techniquesQuality control & assuranceLaboratory information systems (LIS)Biosafety & infection controlGood laboratory practices (GLP)Analytical & critical thinkingTime managementTeam collaboration
Key Details
- Experience:
- Associate
- Job Domain/Function:
- Financial Services
- Job Type:
- Remote
- Employment Type:
- Full-Time
- Number of position(s):
- 1
- Educational qualifications:
- Bachelor Degree