Rq00164 - Systems Administrator/Operations Support Specialist - Junior Ref 4235698924

Job Title

RQ00164 - Systems Administrator/Operations Support Specialist - Junior

Client

Metrolinx

Work Location:

277 Front Street W, Toronto, ON

Job Type

Hybrid

Start Date

2025-09-29

End Date

2025-12-29

#Business Days:

66.00

Hours Per Day Or Week

7.25 hours per day (5 Days)

Must haves

• 1–3 years of experience providing first-level technical support via phone, email, chat, and ticketing system.
• 1–3 years of experience Diagnosing and resolving hardware, software, and network issues.
• 1–3 years of experience Logging, tracking, and managing incidents and service requests using ITSM tools.
• 1–3 years of experience escalating unresolved issues to appropriate support teams.
  
  

Description

• The IT Support Analyst is the first point of contact for all IT-related issues and requests. This role is responsible for providing technical support to end-users, resolving incidents, and ensuring timely and effective communication. The analyst will work closely with other IT teams to escalate and resolve complex issues, contributing to a high level of customer satisfaction and operational efficiency.
  
  

Key Responsibilities

• Provide first-level technical support via phone, email, chat, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Log, track, and manage incidents and service requests using ITSM tools.
• Escalate unresolved issues to appropriate support teams.
• Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
• Maintain documentation of procedures, known issues, and solutions.
• Monitor system alerts and respond to outages or performance issues.
• Support remote users with VPN, virtual desktops, and mobile device management.
• Participate in continuous improvement initiatives and contribute to knowledge base articles.
  
  

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in a technical support or help desk role.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Experience with ITSM platform - ServiceNow
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• ITIL Foundation certification is an asset.
  
  

Note

• Location: 2 days onsite/3 days remote
• Public Sector Experience: No
  
  

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: [email protected]

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)
  
  

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role!

If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.