Job Overview Join a premier end-to-end investment platform specializing in single-family rental homes (SFR), where our mission is to democratize real estate investing, making it straightforward, efficient, and accessible. As an Assistant Property Manager, you will play a pivotal role in our organization and embark on a journey to evolve into a skilled property management professional. Key Responsibilities • Collaborate with seasoned property managers to enhance the performance of diverse property portfolios. • Provide exceptional customer service to both investors and residents, ensuring timely responses to inquiries via phone and email. • Engage directly with investors to address questions, offering swift and comprehensive solutions. • Investigate and analyze investor inquiries to uncover underlying issues. • Schedule and manage tasks across internal departments, adhering to our Standard Operating Procedures (SOPs). • Serve as a backup for property portfolios during manager absences. • Assist with administrative duties and support Property Managers in managing workloads. • Ensure accuracy of property and rental data in our systems while working closely with internal teams for data integrity. • Foster strong relationships with customers and colleagues to enhance collaboration. • Exhibit flexibility by taking on additional tasks and projects as necessary. Required Skills • Strong communication and interpersonal abilities. • A proactive attitude towards challenges and quick adaptation to new circumstances. • Familiarity with fiduciary principles and the capacity to interpret financial and accounting statements. • Critical thinking and problem-solving capabilities. • A commitment to customer success and a passion for advancing a career in real estate. • Capacity to maintain a positive and collaborative team environment. Qualifications • A minimum of 2 years of experience in a customer service-oriented role; prior property management experience is strongly preferred. • Willingness to acquire a Real Estate License within 90 days of starting, as well as a Property Management License if required by state regulations. • An enthusiastic approach to learning and a desire to tackle challenges in a fast-paced environment. Career Growth Opportunities Our Assistant Property Manager program is meticulously designed to cultivate early-career professionals into proficient property managers. You will receive comprehensive training, mentorship, and hands-on experience across various property management facets. Upon successful qualification, you will be positioned for advancement into a dedicated property management role. Company Culture And Values At our company, we pride ourselves on fostering a collaborative and innovative culture. Our team of over 600 dedicated professionals thrives on teamwork and shared success, propelling our growth and commitment to excellence in the real estate sector. Compensation And Benefits • Competitive annual base salary of $60,000. • Generous Paid Time Off (PTO) policy and 13 paid holidays. • Volunteer Time Off and Paid Parental Leave. • 401k program with employer contributions. • Wellness subsidies for home office and mobile services. • Comprehensive health, dental, and vision insurance packages. Join us in shaping the future of real estate while embarking on a fulfilling career path in a company that values both professional development and innovative thinking. Employment Type: Full-Time