_8_4(1)-min_15.png "Vetted Talents logo")
Patient Account Service Representative (Corporate - Okc, Ok) Ref 4581107924
About the Job
Patient Account Service Representatives process claims, collect payments, and resolve questions and problems about patient account financial, clerical, and administrative support to dental office to ensure efficient, timely, and accurate patient billing and follow-up. Utilizes conflict resolution and problem-solving techniques to handle patient billing inquiries and complaints. Inputs and monitors electronic fund transfers, Medicaid, and other insurance-related matters.
Essential Functions
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
- Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
- Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
- Prepares weekly outstanding claims reports instead of bi-weekly.
- Presents copies of denials to PASR Manager instead of office manager.
- Initiates collection efforts. Investigates and resolves patient billing inquiries.
- Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot. Enters patient and insurance data as needed. Processes insurance adjustments. Monitors and updates insurance and patient payment status.
- Communicates effectively, courteously, and professionally with clinical and administrative staff. Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
- Prepares bi-weekly outstanding claims reports and work completely through outstanding claims. Copies any denials and works to completion from electronic fund transfers or checks. Present to Dental Office Manager for review.
- Audits patient accounts for billing errors or inconsistencies.
- Inputs into Eaglesoft insurance information and updates patient information. Inputs and monitors all Medicaid claims through the Medicaid website.
- Audit/Reconciles accounts receivables. Verifies that insurance transactions comply with treatment performed.
- Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily.
- Closes out account’s receivables at the conclusion of each business day, as scheduled by the Office Manager.
- Completes assigned tasks in a timely manner.
- Maintains dependable job attendance by reporting to work on time and ready to work.
- If needed: Greets patients in accordance with Dental Depot protocol. Answers office phones in accordance with Dental Depot protocol. Schedules patient appointments through the Eaglesoft system.
- Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
- Position may be required to relocate to other Dental Depot clinics either permanently or on a short-term basis due to office needs, on an as needed basis at the discretion of Management.
- This position may complete other Administrative and Maintenance tasks as assigned by Management.
- Maintain regular and reliable attendance
About the Company
Overview
When you take a moment to truly consider why you became involved in dentistry, what's the one reason that stands above them all? Patient care. You want to make a difference in the lives of others. And so do we.
As a family-owned, patient-centered dental practice, we take pride in the noble pursuit of providing quality dentistry for everyone. It's at the core of who we are and what we do. Patient needs will always come before the bottom line. For you, this means not only staying true to your own ambitions but also working side-by-side with others who share your values. And that's something that should put a smile on your face!
A career at Dental Depot will give you a number of distinct advantages. You'll be in a unique position to not only get the necessary reps you need to fine-tune your skills, but you'll also learn the business side of running a successful practice. Plus, our collaborative environment will allow you to participate in challenging patient care decisions, day one.
Our Buildings
Modeled after a 19th century train station, our buildings are warm and inviting to all ages. Whether it is a train running from room to room, or an amazing collection of train memorabilia, there is always something interesting to capture your attention. While the aesthetics of the building draw in the patients, it’s the inner workings in which most dental professionals are interested.
Dental Depot operatories are 115 sq. feet, on average. We use Hu Friedy instruments, Tulsa Dental Wave One Endo Units and soft tissue lasers. We incorporate Schick Digital Sensors and intra-oral cameras, along with patient monitors in every operatory.
Skills
Key Details
- Experience:
- Entry Level
- Job Domain/Function:
- Hospitals and Health Care
- Job Type:
- Onsite
- Employment Type:
- Full-Time
- Number of position(s):
- 1
- Educational qualifications:
- Students & Fresh Graduates