Online Support Coord Ref 2769158424

Strada Services

8 months ago

Entry Level

Remote

South Carolina, United States

  • remote
  • Order Fulfillment Support

    Return & Refund Handling

    Customer Chat Support (LiveChat

    Tidio)

    Escalation & Dispute Resolution

    Platform Policy Knowledge (Shopify

    Walmart

    eBay)

    CRM Tools (Gorgias

    Freshdesk)

    Payment Issue Handling

    Email & Social Media Support

    Shipping & Tracking Resolution

    Product Inquiry Management

    Job description & requirements

    Job Details

    Description

    Job Summary:

    The online Support Coordinator processes and coordinates all work related to Electrical Residential new Constructions for assigned builders.

    Supervisory Responsibilities

    • None.

    Duties/Responsibilities

    • Manage, monitor and maintain all requests for electrical residential new construction.
    • Coordinate with other internal departments regarding documentation and job creations.
    • Monitor & maintain email inbox.
    • File & code job documentation per entry standards
    • Create jobs in the system based on appropriate information.
    • Coordinate and respond to other departmental requests for documentation and job information.
    • Visit builder websites for information as needed.
    • Coordinate, communicate with and respond to remote admins and all field personnel as necessary.
    • Perform miscellaneous administrative tasks as necessary.

    Required Skills/Abilities

    • Excellent analytical and problem-solving skills.
    • Excellent organization skills with attention to details.
    • Excellent verbal and written communication skills.
    • Ability to work within multiple systems while maintaining data consistency and accuracy.

    Education And Experience

    • High School diploma or equivalent required
    • Construction experience preferred.
    • Basic computer skills to include Microsoft Outlook, Excel and Word

    Physical Requirements

    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift to 15 pounds at times.

    Benefits

    • Competitive Pay Rates, paid EVERY Friday
    • Opportunities for Advancement
    • Paid Time Off (PTO) โ€“ Start accruing on Day 1!
    • Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance
    • Employee Assistance Program (EAP)
    • Life Insurance and AD&D
    • Company-Paid Basic Life Insurance for ALL Employees
    • Educational Assistance
    • 401(k) Program

    Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

    Experience :

    Entry Level

    Job Domain/Function :

    Construction

    Job Type :

    Remote

    Employment Type :

    Full-Time

    Number Of Position(s) :

    1

    Educational Qualifications :

    Students & Fresh Graduates

    Location :

    South Carolina, United States

    Strada Services


    Strada Services is a full service electrical, security, and air conditioning contracting company servicing residential, commercial, and industrial customers in Florida and in the South East United States for over 20 years. We provide full capability contracting for new construction, renovations, tenant improvements, service upgrades, exterior, interior, landscape lighting, retrofits, service installations and repair.

    Strada Services delivers for all of your electrical, security, and air conditioning service needs.

    We provide full-capability electrical, security, and air conditioning contracting in Florida for new construction, renovations, tenant improvements, service upgrades, flickering lights, meter base, loss of power, storm damage and more.

    From design to finish, our experienced service technicians provide the expertise to ensure your electrical project is completed on time, on budget and up-to-code.

    We understand that service interruptions are an inconvenience, so we focus on providing expedient electrical services to get you back online as soon as possible without risking the safety of your valuable electrical equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with best practices standards.



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