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It Specialist I Ref 4219507924
About the Job
Welcome to Love's: This position supports Love’s store technology system by working with store locations to resolve complex issues.
Job Functions
- Receive escalated work orders to thoroughly analyze supported applications; consult with store users and vendors to determine system faults and make decisions on how to resolve issues in a timely manner.
- Answer incoming Vendor and Hotline calls as needed and ensure detailed notes are captured in tickets.
- Perform 1st and 2nd level troubleshooting of hardware, software, and network connectivity issues; collaborate with store personnel and 3rd level Love’s resources points of contact to ensure full resolution of issues.
- Works on-site at store locations to implement new systems; work with store managers to determine system needs.
- Research closed tickets to find common problems and analyzes trends to proactively address system performance.
- Document architecture of systems and application operations to supplement knowledgebases. Construct supplemental knowledge-based articles to document architecture of systems and application operations.
- Provide 3rd level teams with ancillary support
- Disseminates functionality of new systems to the Help Desk and field teams.
- Perform other duties based on business need/as required.
- HS Diploma or equivalent required
- 2 or more years Help Desk experience over the phone; demonstrated proficiency in store systems; typing at least 80 words a minute; Good phone communication skills
- Strong experience with Windows Operating systems.
- Knowledge of Microsoft Office Suite.
- Basic networking skills.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Information Technology
About the Company
Overview
Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated. With more than 600 locations in 42 states, Love’s approximate growth rate is 40 stores per year. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”
Love’s was founded on the values of integrity, Customer focus, strong work ethic, innovation and perseverance. Tom Love displayed all of these as he built Love’s from the ground up – from one small filling station in western Oklahoma in 1964 to more than 550 Love’s locations coast to coast. These core values are the keys to our success. But Tom didn’t do it by himself. He surrounded himself with visionary team members who embodied the same set of values. Today, we are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to integrity, Customer focus, strong work ethic, innovation and perseverance will not only continue our legacy of growth, it will also ensure your successful career with one of America’s top-ranked private companies. Do you have what it takes?
To learn more, go to www.loves.com, Facebook (www.facebook.com/lovestravelstops), or follow @LovesTravelStop on Twitter.
Skills
Key Details
- Experience:
- Entry Level
- Job Domain/Function:
- Retail
- Job Type:
- Onsite
- Employment Type:
- Full-Time
- Number of position(s):
- 1
- Educational qualifications:
- Students & Fresh Graduates