Fleet Support Engineer Intern

Position Title: Customer Operations & Fleet Support InternPosition description:As an intern you'll collaborate with our experts to have real world customer inflight experience and design an automated workflow that categorizes flight issues into hardware, network, or software-related causes, helping streamline our operations. We’re looking for passionate, positive, and innovative individuals who are excited to learn, problem-solve, and make a tangible impact.Job Responsibilities:As an intern, you will work on critical projects that directly affect how we diagnose and resolve issues on flights. Key deliverables include:• Building an automated workflow to analyze flight performance and categorize failures by cause (hardware, software, network).• Ingesting and integrating data from various sources such as log files, OpenSearch, Toaster, ServiceNow, and our Unified Data Platform (UDP).• Automating initial troubleshooting steps based on historical data and flagging issues for further review.• Creating alerts and visual dashboards to track common failure modes and flag aircraft-specific problems.• Using predictive models to suggest which failure mode is most likely, driving faster and more accurate troubleshooting.• Collaborating with cross-functional teams to ensure data insights are actionable and drive continuous improvement.• Conduct and monitor test flights and inflight customer experience, built reports comparing flights, devices and experience.• Attending team events, training sessions, and meetings to gain a holistic understanding of our operations and build valuable skills.QualificationsPreferred:• Basic experience working with Python and an interest in AI and machine learning workflows.• Demonstrated initiative in personal projects or club activities.• Strong problem-solving skills and a collaborative mindset.• Currently pursuing a degree in engineering, data science, computer science, or aviation.• A positive attitude, curiosity to learn, and willingness to contribute to team efforts.Minimum:• Eligible candidates must be one of the following:• Part-time or full-time students who have completed 24+ credit hours (rising sophomores/juniors/seniors) and are enrolled in an undergraduate program at an accredited college or university; Part-time or full-time students enrolled in a graduate program at an accredited college or university• May 2025 graduate• Field of study: Electrical Engineering• Ability to exercise sound judgment, professionalism, and maturity in the workplace• Effective communicator in both written and spoken English• Good oral and written communication skills• Proficiency in use of MSOffice Suite• 3.0 GPA or above preferredCompensation:The compensation for this role is $18 per hour.About us:We are an HR consultancy firm, and we help candidates match with the potential roles by using an Artificial Intelligence System which is free of cost. Our approach to matchmaking utilizes several different formats throughout the course of the recruiting process. In addition to speaking with our recruiters and client-serving professionals, we also leverage the use of the Artificial Intelligence System to help you understand your strengths and strategize your career ahead. We can let you know better once you submit your resume.