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Customer Support Agent

SpringGreen

Entry Level11909 Spaulding School Drive, Plainfield, Illinois 60585, US, Plainfield, Illinois, United States
Expired On 29 Jul 20252 years ago

About the Job

As a Customer Support Agent at Spring Green Lawn Care, you will be the first point of contact for customers seeking assistance with our lawn care services. You will provide exceptional service to clients by answering questions, resolving issues, scheduling appointments, and offering advice on our products and services. Your role is vital in maintaining positive relationships with our customers and ensuring their satisfaction with our services.Responsibilities• Answer incoming calls, emails, and live chat inquiries from customers in a professional and friendly manner.• Handle customer complaints or issues, providing timely solutions while maintaining a high level of customer satisfaction.• Assist customers with scheduling lawn care services, ensuring appointments are set accurately and promptly.• Assist with billing, payments, and processing customer orders or service requests.• Maintain accurate customer records and update information in the company database.• Collect and record customer feedback to help improve services and products.Requirements• High school diploma or equivalent• Previous customer service experience• Excellent verbal and written communication skills, with the ability to communicate clearly and empathetically with customers.• Proficient in using customer service software, CRM systems, and basic office software (e.g., Microsoft Office, Google Suite).• Accurate data entry and record-keeping skills.Benefits• Paid Time Off• Dental and vision insurance plans.
Location :11909 Spaulding School Drive, Plainfield, Illinois 60585, US, Plainfield, Illinois, United States, 60585

About the Company

Overview


SpringGreen is recognized as a Top 100 company by Lawn & Landscape Magazine and an industry-leading lawn, tree and pest organization. SpringGreen offers high-quality, fertilization and weed control services as well other regionally appropriate services such as mosquito control, aeration, seeding, and irrigation maintenance to residential and commercial establishments across the country.


SpringGreen is focused on identifying and recruiting only the best green industry business owners, to operate a SpringGreen business in conjunction with their existing business. Since 1977, SpringGreen brings years of experience, national buying power, industry-leading marketing and technology as well as a dedicated team of professionals committed to creating profitable growth. This strategic partnership creates a tremendous competitive advantage locally allowing the owner and their team to be hyper-focused on providing superior customer service.


“No matter how we cut it, without SpringGreen’s resources, we couldn’t do marketing as effectively…”

Mike Valestin

Owner of Valestin Landscape Design Company &

SpringGreen, Mequon, WI


SpringGreen finds its greatest success in partnering with existing green industry business owners who see the value in diversifying their services and partnering to grow this area of their business further and faster than they could do on their own. Through diversification, SpringGreen owners build an economically resilient, recurring revenue stream while reducing their labor burden. This diversification sets the stage for successful retirement planning, succession planning, or future sale of the recurring customer base and revenue.


To learn more visit https: //www.spring-green.com/franchise-opportunity/


View Company Profile

Skills

Customer Support Conflict Resolution CRM Customer Relationship Management Problem-Solving Phone Support Email Support Live Chat Support Ticketing Systems Sales Support Help Desk Management Customer Retention Multitasking

Key Details

Experience:
Entry Level
Job Domain/Function:
Consumer Services
Job Type:
Remote
Employment Type:
Full-Time
Number of position(s):
50
Educational qualifications:
Students & Fresh Graduates

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