Customer Support Administrator Ref 9201854524

Tiptopjob

8 months ago

Entry Level

Onsite

England, United Kingdom

  • on-site
  • Order Fulfillment Support

    Return & Refund Handling

    Customer Chat Support (LiveChat

    Tidio)

    Escalation & Dispute Resolution

    Platform Policy Knowledge (Shopify

    Walmart

    eBay)

    CRM Tools (Gorgias

    Freshdesk)

    Payment Issue Handling

    Email & Social Media Support

    Shipping & Tracking Resolution

    Product Inquiry Management

    Job description & requirements

    Salary: A GBP 30,000 to A GBP 32,000 per annum, depending on experience

    Leeds LS10, West Yorkshire

    Permanent: Full Time

    Profile

    Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture and soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn and Crowne Plaza.

    The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.

    Key Responsibilities

    • Understanding and interpreting clients drawings and tender documents
    • Work closely with the sales team to obtain information and understand requirements for quotes
    • Using Excel to provide detailed and accurate quotations for clients
    • Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
    • Organising and prioritising daily workloads
    • Negotiating prices with suppliers
    • Assisting the estimator with costing of bespoke furniture
    • Scheduling of furniture for projects
    • Updating internal systems and maintaining an organised and efficient working area for the team
    • Answering the phone and when needed greeting visitors
    • Provide support to the Project Managers
    • Scheduling of furniture for projects

    Skills And Qualifications

    • A high energy, motivated and dependable individual with excellent communication skills
    • Able to perform calmly under pressure and maintain attention to detail
    • A purchasing background would be an advantage but not essential
    • Knowledge and understanding of manufacturing.
    • Excellent telephone manner with a good aptitude to build relationships with suppliers
    • Computer literate : Must be competent in the use of Excel.
    • Able to show initiative and manage own workload
    • Efficient and pro:active
    • Adaptable

    INDLS

    Experience :

    Entry Level

    Job Domain/Function :

    Advertising Services

    Job Type :

    Onsite

    Employment Type :

    Full-Time

    Number Of Position(s) :

    1

    Educational Qualifications :

    Students & Fresh Graduates

    Location :

    England, United Kingdom

    Tiptopjob


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