Customer Support Administrator Ref 0807372524

Curtis Hotel Bedroom Furniture

8 months ago

Entry Level

Onsite

England, United Kingdom

  • on-site
  • Order Fulfillment Support

    Return & Refund Handling

    Customer Chat Support (LiveChat

    Tidio)

    Escalation & Dispute Resolution

    Platform Policy Knowledge (Shopify

    Walmart

    eBay)

    CRM Tools (Gorgias

    Freshdesk)

    Payment Issue Handling

    Email & Social Media Support

    Shipping & Tracking Resolution

    Product Inquiry Management

    Job description & requirements


    Salary: £30,000 to £32,000 per annum, depending on experience

    Leeds LS10, West Yorkshire

    Permanent: Full Time

    Profile

    Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

    The company operates within a dynamic and fast paced environment and therefore they are looking for a friendly, approachable individual who is flexible and highly organised with excellent communication skills.

    Key Responsibilities:

    Understanding and interpreting client’s drawings and tender documents

    Work closely with the sales team to obtain information and understand requirements for quotes

    Using Excel to provide detailed and accurate quotations for clients

    Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.

    Organising and prioritising daily workloads

    Negotiating prices with suppliers

    Assisting the estimator with costing of bespoke furniture

    Scheduling of furniture for projects

    Updating internal systems and maintaining an organised and efficient working area for the team

    Answering the phone and when needed greeting visitors

    Provide support to the Project Managers

    Scheduling of furniture for projects

    Skills & qualifications:

    A high energy, motivated and dependable individual with excellent communication skills

    Able to perform calmly under pressure and maintain attention to detail

    A purchasing background would be an advantage but not essential

    Knowledge and understanding of manufacturing.

    Excellent telephone manner with a good aptitude to build relationships with suppliers

    Computer literate - Must be competent in the use of Excel.

    Able to show initiative and manage own workload

    Efficient and pro-active

    Adaptable

    INDLS

    Experience :

    Entry Level

    Job Domain/Function :

    Furniture and Home Furnishings Manufacturing

    Job Type :

    Onsite

    Employment Type :

    Full-Time

    Number Of Position(s) :

    1

    Educational Qualifications :

    Students & Fresh Graduates

    Location :

    unit 1b, haigh park road, leeds, west yorkshire ls10 1rt, gb, England, United Kingdom

    Curtis Hotel Bedroom Furniture


    Curtis Hotel Bedroom Furniture are hotel bedroom furniture experts.


    We have over 25 years of experience specialising in the design, manufacture and installation of beautiful, quality furniture for hotel bedrooms. Take a look at our website to see some of our case studies and testimonials.


    From our 60,000 sq ft factory in Yorkshire, we manufacture bespoke products for both independent hotels and large hotel groups across the UK. We believe nobody is better placed to produce quality at pace. Our value engineering solutions can drive down your furniture costs without compromising on appearance or longevity.


    Give our friendly team a call on 0113 248 0605 to find out more.

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