Customer Service Representative-Call Center Ref 8483352524

Handi Medical Supply Inc

9 months ago

Entry Level

Onsite

Minnesota, United States

  • on-site
  • Order Fulfillment Support

    Return & Refund Handling

    Customer Chat Support (LiveChat

    Tidio)

    Escalation & Dispute Resolution

    Platform Policy Knowledge (Shopify

    Walmart

    eBay)

    CRM Tools (Gorgias

    Freshdesk)

    Payment Issue Handling

    Email & Social Media Support

    Shipping & Tracking Resolution

    Product Inquiry Management

    Job description & requirements

    Do you have what it takes to join our team at Minnesota's Best Bronze Medal Winner in Medical Supplies? Handi Medical Supply is a Top Workplace and we are looking for talent who have a strong desire to live out our mission of enriching lives and serve and consult with our customers in our call center as a Product Specialist. If you have worked in a health care field, your skills might transfer well to this role!

    Check out our career site and see what our culture is all about.

    $20 - $22 / hour

    As a Product Specialist, you will enrich lives by:

    • Guiding customers and referral sources through their order for products/services in a fast paced environment
    • Providing world class customer experiences via phone, email, chat and online orders
    • Utilizing product and insurance resources when responding to inquiries
    • Providing knowledgeable answers to questions about products, services, pricing and availability
    • Advising customers on their requests on shipping and order status


    Handi was rated as a Top Work Place by the Star Tribune the last 8 years! We are thankful to our team members and are privileged to say we are a top place to work!

    Candidates must meet the following requirements:

    • High school diploma or equivalent
    • Related experience in customer service preferred
    • Home medical equipment or supplies, wellness and/or healthcare experience a plus
    • General computer knowledge and ability to type 35 wpm
    • Bi-lingual a plus
    • Unrelenting commitment to success


    Our Mission is to Enrich Lives with respect, integrity, compassion and excellence!

    Benefits include but are not limited to:

    • health
    • dental
    • vision
    • 401K plus match
    • incentive program
    • life insurance
    • paid time off
    • paid holidays
    • long-term disability
    • short-term disability
    • free parking
    • volunteer pay
    • green initiatives


    We are on the Green Line!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Experience :

    Entry Level

    Job Domain/Function :

    Medical Equipment Manufacturing

    Job Type :

    Onsite

    Employment Type :

    Full-Time

    Number Of Position(s) :

    1

    Educational Qualifications :

    Students & Fresh Graduates

    Location :

    2505 university ave west, st paul, mn 55114, us, Minnesota, United States, 55114

    Handi Medical Supply Inc


    Since 1988 Handi Medical Supply has been a trusted resource in the community. We are accredited by the Join Commission; past recipient of the national Home Medical Equipment Provider of the Year, twice the Better Business Bureau’s Integrity Award and Top Workplace by the Star Tribune for the last five years. Our mission is to “enrich lives”; we do this by providing the right equipment and supplies to our customers, educating our referral community and volunteering in our community to make a difference. We provide name-brand supplies and equipment to our customers, assuring they get products that will meet their needs. Our professional team of Licensed Respiratory Therapists and Occupational Therapists are all part of our clinical team.

    Handi Medical Supply is proud to provide the best rehab and mobility equipment for each of our customer's specific needs. We work closely with our customers and their care team to find the very best solution available. Our highly skilled Assistive Technology Professionals (ATP), Seating and Mobility Specialists (SMS) are certified by RESNA, the Rehabilitation Engineering and Assistive Technology Society of North America.


    To learn more about Handi Medical Supply go to www.handimedical.com


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