Customer Service Professional Full Time

Benefits/Perks

• Flexible Schedules - 40 hour per week position

• Pay is $15-18 per hour depending on experience level

• Careers Growth Opportunities

Company Overview

For more than 40 years, Spring-Green has been beautifying America’s neighborhood lawns and landscapes, and we are proud to stand behind our work.

We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value.

Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Job Summary

Under the direction of the Office Manager, performs inbound call center functions; interacting with the company’s customers by addressing inquiries, resolving complaints, communicating with branch personnel to assist in resolving service issues, selling services over the phone, completing property measurement, and following up on sales leads.

Responsibilities

• Interacts with customers via telephone, email, text messages, or in person to explain services provided by Spring Green, quote prices, and use selling techniques to encourage customers to buy.

• Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.

• Fields customer questions and complaints: when the issue is beyond the representative's knowledge, forwards to the assigned supervisor or other appropriate staff.

• Ensures appropriate actions are taken to resolve customers' problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, comments, or cancellation details.

• Processing of credit card payment information.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.

• Service-oriented and able to resolve customer grievances.

• Proficient computer skills with the ability to learn new software.

Qualifications

• A high school diploma or general education degree (GED) required

• Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred

• Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience

• Minimum typing skills 45 WPM.

Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green® franchised system. Each Spring-Green® franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green® franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green® franchisee posting the position.