At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

THIS POSITION IS FOR CURRENT CONDUIT EMPLOYEES ONLY

Primary Function/General Purpose Of Position

The Conduit Flex RN Specialist will be responsible for providing patient services in both Transfer Center and Nurse Triage business units, while maintaining the core values of flexibility, innovation, agility, continuous improvement, and promoting change. Sustain a working understanding of regulatory requirements and accreditation standards within each department. Support leadership in compliance efforts to meet and sustain the regulatory compliance efforts of the department on behalf of the client. Maintain performance standards that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates. Be mindful of departmental policies and procedures. Ensure all individual training and education requirements are fulfilled in a timely basis. Work with department managers and supervisors to identify and share safety best practices.

Essential Job Functions

• Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable.
• Maintains active RN licensure within the states services are provided.
• Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows.
• Responsible for other tasks and analysis as requested /directed.
  
  
  

Transfer Center:

• Coordinates functions in order to identify appropriate level of care, accepting provider, consultation and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilitates, and physician offices to initiate acceptance and expedite decision making relative to a potential access; Focusing on quality, safety and efficiency.
• Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate final destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows.
• Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows
  
  
  

Nurse Triage:

• Provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.
• Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows.
• Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication.
  
  
  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Active Registered Nurse (RN) – Required - license must be active in state of residence

Education

Associate Degree of Nursing or diploma (ADN) - Required

Work Experience

Bachelors degree of nursing (BSN) – Preferred

1 Year Of Acute Care Experience – Required

3+ years of acute care experience – preferred

Healthcare contact center – preferred

Training

Epic electronic health record – preferred

Genesys contact center – preferred

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Other: Remote work environment with prolonged periods of time in front of a computer.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.) X

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling X

Climbing X

Balance X

Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

Walking X

Standing X

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Perform shift work

Hear alarms/telephone/audio recordings

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity – far

Acuity – near

Hazards

Not applicable to this position

Skills

• Customer service oriented
• Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
• Technology savvy
• Multitasking
• Review & interpret patient transfer case information.
• Escalate/Inform regarding patient status changes
• Record tasks and conversations regarding patient transfer
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with clinical care team members
• Teamwork
• Active listening
• Relationship building
• Agility and adaptability
• Excellent oral and written communication skills
• Performance driven
  
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]