Clinical Care Associate

The OpportunityAn H-Wave sales Clinical Care Associate offers the unique ability to genuinely help patients, while enjoying the excitement and freedom that comes as a member of the outside sales team. Clinical Care Associates work regularly with clinicians and patients to provide drug-free pain relief and functional improvement for people recovering from injury, surgery, or chronic pain.The CompanyH-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative, which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients.The Job• Ensuring exceptional customer service is given to each patient during in person consultations• Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and device orders• Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations• Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by Corporate, the RSD or the Sales Consultant• Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction• Ensure the accuracy of sales activity reports, including daily close-out reports from the scheduling system, focusing on field sales performance• Work independently in the field following directions and established processes, while effectively managing your assigned territory• Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales operations• Model a culture reflective of our core company values during interactions with clients, patients, health care providers and co-workers both in the office and in the field• Other duties as assigned, including tasks related to field sales and customer supportRequirements• Candidate must live in the Austin, TX area• Demonstrated ability to meet goals through in person interactions and product demonstrations• 3+ years Customer Service experience, ideally working in medical device sales or healthcare• Ability to forge, expand, and maintain relationships with our strategic partners• Strong communication, presentation and negotiation skills with both clinicians and patientsThe Working Conditions• Ability to transport product/equipment• Sitting, standing and/or walking for up to eight plus hours per day• Ability to locally travel extensively with ease (approx. 50% of time)• Must be able to drive approximately 50% of the time within assigned territory• Ability to instruct/fit patients with the H-Wave device and apply pad placementsThe Benefits• Base Salary + Commission• Mileage Reimbursement• Matching 401(k) (6%)• Health/Life Insurance/Dental/Vision• Company Issued iPhone• Unlimited Paid VacationSalary Description$45,000 + commission