Client Service Representative (Contract) Ref 3321298924

Northern Trust

7 months ago

Entry Level

Remote

Illinois, United States

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    Job description & requirements

    Experience Level: Entry level

    Qualifications:

    Excellent Communication, Need to be professional and well spoken.

    Experience in client servicing environment, taking back to back phone calls is a huge plus.

    Good writing and typing skills.

    Ability to learn multiple computer applications to complete work.

    Internet savvy would be helpful to help retirees setup and navigate online application.

    Must have experience with Microsoft Office and Excel

    Patient and understanding attitude to work with an older population. Understanding that they will be dealing with calls from retirees, some people they work with might not be in the best of health or have challenges, must be very polite/courteous.

    Stable Internet Connection and the ability to hard wire into a router/modem to work remotely is required.

    Must be able to successfully pass the security background check screening for the Northern Trust.

    Nice to Have:

    Highly preferred: Spanish speaking candidates would be helpful.

    Tasks & Responsibilities:

    Training will be included when candidates are brought onboard. Training includes: Class Room training, Online courses, Job shadowing, Q & A time, Listen to live calls, Call Certification

    Answer calls from the retirees of our clients.

    Responds to the inquiries by providing the requested information or referring the inquiry to the appropriate area for resolution.

    Perform administrative/data entry tasks.

    Researches and resolves inquiries and communicates resolution to appropriate parties.

    Reason for Request: Need to staff up for the tax season when call and work volumes increase significantly.

    Pay Rate Range

    Min Pay Rate Max Pay Rate Currency Unit 17 21 USD hourly

    Additional Notes

    The above listed pay range is a good faith estimate of what the employer reasonably expects to pay for this position.

    Benefits Information

    Optional benefits offering includes medical, dental, vision and retirement benefits via Hiregenics.

    Experience :

    Entry Level

    Job Domain/Function :

    Financial Services

    Job Type :

    Remote

    Employment Type :

    Contract

    Number Of Position(s) :

    1

    Educational Qualifications :

    Students & Fresh Graduates

    Location :

    50 s. la salle, chicago, illinois 60603, us, Illinois, United States, 60603

    Northern Trust


    As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity.


    A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence.


    Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across five core business units:


    Wealth Management

    Asset Management

    Asset Servicing

    Technology

    Corporate Functions


    Join a Team That’s Made for Greater


    At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you.


    As of March 31 2023, Northern Trust Corporation had:


    $14.2 trillion in assets under custody/administration


    $11 trillion in assets under custody


    $1.3 trillion in assets under management


    $151 billion in banking assets


    Stay connected with us:


    NT Careers Facebook - https: //www.facebook.com/ntcareers

    NT Careers Twitter - https: //twitter.com/NTcareers

    Northern Trust Instagram - https: //www.instagram.com/northerntrustcompany/


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