Key Responsibilities
- Respond to customer chats promptly and politely
- Help with orders, refunds, and general inquiries
- Troubleshoot simple issues or escalate when needed
- Keep accurate records of customer interactions
- Work well with the team to improve customer experience
- Possess good written communication skills
- Demonstrate basic computer skills and ability to multitask
- Maintain a friendly, patient, and customer-focused attitude
- Be available to work flexible hours
- Have previous customer service experience as a plus