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Apple Certified Technician ( Mobile Hardware ) Ref 2517478924
About the Job
We are looking for a Saudi national Mobile Hardware Technician, preferably Apple certified, to serve as the primary point of contact for diagnosing and resolving technical issues related to mobile hardware. The technician will work closely with our Senior Technical Engineer
KEY RESPONSIBILITIES:
1-Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets.
2-Attend to customer technical enquiries regarding technical repair or fixing
3-Provide software and hardware technical repairs.
4-Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, hardware, Mobile .
5-Follow up customer technical repair status and ensure that the customer is advised with progress 6-Attend to customer technical complaints and try to resolve them
7-Assist in devising and implementing systems to improve quality of service
8-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty
9--Follow-up pending cases and other repair and to be sure that the repaired items are available in repair area and ready to be delivered before customer’s committed date.
10-Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machine .
11-Work closely with reception team to provide the technical knowledge needed for them.
Qualifications & skills :
- Bachelor's/ Diploma degree in Computer Science/ Support Technical services / information technology
- Apple Certified
- Minimum of 2 years experience in PC/Mobile technical support and trouble shooting
- Excellent communications skills in English and Arabic is a must
- Intermediate level skills in MS Office
- Self motivation
- Organizing
- Ability to communicate at all levels of customer
- Excellent English language and Arabic will be highly preferred.
- Troubleshoot - OS, hardware, and software
https://career23.sapsf.com/sfcareer/jobreqcareerpvt?jobId=4592&company=extraunite&st=7EAD1A76E05656B5461DC91F525D56F819F4691E
About the Company
Overview
For over two decades, United Electronics Company- eXtra has established itself as the largest innovative electronics retailers in the Saudi market, catering to almost 14 million shoppers in 2023. eXtra's retail portfolio currently boasts 56 stores, 51 of which are in Saudi Arabia and 5 are in Oman and Bahrain, making the company stand as one of the largest consumer electronics retailers in the region.
eXtra also pioneered the introduction of e-commerce in the consumer electronics segment back in 2011.
By embracing digital transformation and automation, the company has evolved into a comprehensive digital platform. In 2023 closing, its online store and mobile applications contributed over 20% of its total sales, with revenues surpassing 6.2 billion Saudi riyals (SAR) and net profit reaching SAR 390.5 million (USD 104 million) in 2023.
eXtra has consistently elevated its customer experience by expanding its online product range to over 6,500 items, and in 2023, it launched an advanced website and mobile app, significantly enhancing user satisfaction and boosting online sales.
Skills
Key Details
- Experience:
- Entry Level
- Job Domain/Function:
- Retail
- Job Type:
- Onsite
- Employment Type:
- Full-Time
- Number of position(s):
- 1
- Educational qualifications:
- Students & Fresh Graduates