We are looking for a Saudi national Mobile Hardware Technician, preferably Apple certified, to serve as the primary point of contact for diagnosing and resolving technical issues related to mobile hardware. The technician will work closely with our Senior Technical Engineer
KEY RESPONSIBILITIES:
1-Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets.
2-Attend to customer technical enquiries regarding technical repair or fixing
3-Provide software and hardware technical repairs.
4-Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, hardware, Mobile .
5-Follow up customer technical repair status and ensure that the customer is advised with progress 6-Attend to customer technical complaints and try to resolve them
7-Assist in devising and implementing systems to improve quality of service
8-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty
9--Follow-up pending cases and other repair and to be sure that the repaired items are available in repair area and ready to be delivered before customer’s committed date.
10-Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machine .
11-Work closely with reception team to provide the technical knowledge needed for them.
Qualifications & skills :
- Bachelor's/ Diploma degree in Computer Science/ Support Technical services / information technology
- Apple Certified
- Minimum of 2 years experience in PC/Mobile technical support and trouble shooting
- Excellent communications skills in English and Arabic is a must
- Intermediate level skills in MS Office
- Self motivation
- Organizing
- Ability to communicate at all levels of customer
- Excellent English language and Arabic will be highly preferred.
- Troubleshoot - OS, hardware, and software
https://career23.sapsf.com/sfcareer/jobreqcareerpvt?jobId=4592&company=extraunite&st=7EAD1A76E05656B5461DC91F525D56F819F4691E