For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.SummaryAn Aloha System Administrator is responsible for the maintenance, configuration, and operation of systems at TA. An Aloha System Administrator works closely with their peers to support systems, resolve problems, and research ways to improve TA’s systems by presenting and providing preventative solutions through process and automation.Duties and Responsibilities• Maintain and configure systems with minimal instruction• Performs analytics to resolve issues and creates preventive solutions with minimal instruction• Builds automation to improve system performance and health• Proactively identifies ways to enhance system performance and stability with minimal instruction• Creates system deployment plans and processes as directed• Participate in research and develop of projects as directed• Understands and implement system policies and security controls on an ongoing basis• Coordinates meetings with internal and external customers to resolve issues• Requires minimal instruction and editing to build documentation• Review and submit expenses and timecards accurately with accepted company practices and procedures• Complete security and other training requirements per company practices and policies at TA• Work on multiple projects in a fast-paced environment with shifting priorities depending on business needs.• Availability to Support (24x7) environment• Responsible for maintaining administrative, technical, and physical security controls on all systems that are owned or maintained by this role.• Responsible for preserving the confidentiality, integrity, and availability of data that is stored, processed, or transmitted on systems that are owned or maintained by this role.• Responsible for following all policies, procedures, standards, and guidelines of the company, including those related to data securityQualifications• Bachelor’s degree or equivalent experience in Information Technology or related discipline• NCR Aloha System Administration required.• Experience with Microsoft Word, Excel, PowerPoint & Visio skills are required• Experience supporting remote systems - 3+ years• Experience with an intermediate level support troubleshooting - 3+ years• Experience with Restaurant POS systems, including Aloha hardware, software, peripherals - 3+ years.• Working with Full Service and Quick Service restaurants - 3+ years• Experience with remote PC support (ie. Bomgar, Remote Desktop, CMC, ….) - 3+ years• Experience with production and project issue tracking (ie. Service Now, Jira, ….)• Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations with supervised guidance.• Responsible to understand and participate in network design, documentation, and delivery of Aloha POS projects.• Responsible to review, support and provide recommendations for new implementations (acquisitions, new franchise, and construction projects)• To minimize financial and product loss by ensuring proper functionality of Aloha POS systems by responding to defects reported by the sites.• Experience with NCR Payment Gateway (Connected Payments) product.With us, you’ll enjoy:* Competitive wages and annual bonus opportunity* Medical, dental, vision and life insurance* 401(k) with a company match* Paid vacation and holidays* Tuition reimbursement* A wide variety of discounts on technology, travel, food and fuel* Opportunity for growth and advancement with company paid trainingNot all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-officePay Range$70,000-$75,000 annuallyA pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at [email protected]. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.Working Conditions / Physical RequirementsIn this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.DisclaimerThis job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.