Accounts Receivable & Collections Specialist

We are seeking a skilled and detail-oriented Accounts Receivable & Collections Specialist to join our finance team. This role involves managing accounts receivable processes, collections, and customer account support to optimize cash flow and reduce aged receivables. The ideal candidate will be a problem solver, quick learner, and proficient in Excel, with experience in banking portal as a strong plus.

Key Responsibilities:

• Manage billing and cash application processes.
• Process customer payments, research discrepancies, and create debit/credit memos as needed.
• Monitor and collect past-due accounts, escalating issues when necessary.
• Review and approve credit applications, set up new customers, and maintain accurate account records.
• Resolve billing disputes, deductions, and account discrepancies in a timely manner.
• Maintain credit files, including annual resale and tax-exempt certificates.
• Collaborate with internal teams and customers to ensure prompt resolution of issues and maintain excellent customer relationships.
• Prepare reports and conduct analysis to support AR aging, collections, and reconciliation processes.
• Assist in cross-training on accounts payable functions and support team projects as needed.

Qualifications:

• High school diploma or GED required; advanced education in accounting or finance preferred.
• 2 – 5 years of experience in accounts receivable, billing, and collections.
• Proficiency in accounting software required and Excel; experience with banking portals is a plus.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication skills with the ability to manage customer relationships effectively.
• Ability to multitask and meet deadlines in a fast-paced environment.