Account Services Specialist Ref 8316039824

Job Title: Account Services Specialist (Marketing)

Location: Niles, IL (100% Onsite)

Duration: Direct Hire

Salary: $65,000 – $70,000 annually

Benefits: Comprehensive medical, dental, and vision benefits, ongoing training and development support.

PTO: Policy includes two types of paid leave that together allow you to accrue up to 20 days off per year (5 days under Cook County Paid Leave, which can roll over, and 15 days of vacation under a “use it or lose it” policy). You will also receive 9 paid federal holidays. Vacation time for new employees can be negotiated so long it does not exceed the maximum amount of time per the policy.

What You’ll Do (Responsibilities):

• Manage 5-7 client accounts at different stages of production simultaneously.
• Facilitate communication between clients and internal teams (production, IT, sales, accounting).
• Kick-off projects, gather client materials, clarify requirements, and streamline instructions for internal teams.
• Use Monarch ERP system to document updates, tickets, and instructions.
• Return proofs/samples to clients for approval and release to production.
• Procure materials, coordinate with vendors, and reconcile inventory.
• Prepare preliminary invoices for clients.
• Conduct client and internal meetings, maintaining clear project communication.
• Participate in special projects and act as backup for team members.

What You Bring (Required):

• 3+ years of project management experience; ideally 3+ years handling complex client projects.
• 1-2 years in direct mail or related marketing operations preferred.
• Strong Excel skills (intermediate, pivot tables) and Microsoft Office 365 proficiency.
• Excellent verbal and written communication skills; comfortable presenting information visually.
• Collaborative, calm, and supportive team player.
• Willingness to work in a manufacturing environment and client-facing scenarios.

Preferred:

• Knowledge of postal regulations and direct mail processes.
• Experience with Monarch ERP or similar project tracking systems.

Diversity & Inclusion:

We are an equal-opportunity employer and value diversity at every level of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive environment where all individuals feel respected, supported, and able to thrive.