Account Coordinator

Job Description

Account Coordinator – Itasca, IL

$50,000 to $55,000/Annually plus benefits

Located in Itasca, IL we’re a well-known manufacturer as we have been in business for over 40 years and pride ourselves on providing superior products and service to our automotive clients all over the Midwest. Due to promotion, we are currently looking for an Account Coordinator to join our team.

The person in this role will assist clients and build lasting relationships by clearly communicating our value, recommending the right product, and creating a friction less customer experience. This person will be expected to master the art of no-pressure, “other-centered” selling, and to provide issue resolution that results in a raving fan.

Our Account Coordinators constantly improve the way we interact with clients and team members; this strengthens our uniquely better way of buying and selling all our products. As a Client Services team, we have adopted a Spartan mentality – meaning we are all individually motivated and take initiative proactively, but we grow and win together. If you like supporting others and succeeding as a team, you will love being an Account Coordinator with us.

What You’ll Be Doing:

• Becoming an expert on our internal processes, products/services, and competitor trends
• Creating a fantastic first contact with clients, from initial connection to follow-up communications
• Serving as a point of contact through the duration of the buying and selling processes
• Making significant decisions about cost of goods and services, to include negotiating with clients on behalf of the company
• Maintaining accurate lead, account, contact, opportunity, and sales activity in our Customer Relationship Management (CRM) platform
• Create marketing collateral and email marketing campaigns
• Partnering with internal teams to understand each group’s day-to-day functions and develop efficient ways to improve processes
• Focusing on client management that builds long term relationships, not one-off sales
  
  

What We Need From You:

• 1+ years of experience in customer service, support or account management of clients
• Bachelor’s degree preferred, not required
• Basic computer skills required, especially MS Office
• Experience with CRM platforms and Adobe Suite preferred
• Superior skills in time management and juggling daily priorities
• Excellent written and verbal communication skills, especially in interpreting and passing along data
  
  

What We Can Offer You:

• Medical, dental, and vision benefit options
• 401(k) plan, with a company match
• Flexible time off
• A team that contributes to your growth as well as your happiness